Providing Quality Services for Young People 

We believe in the power of Youth Work and the difference it can make to young people’s lives.  A wealth of knowledge exists which demonstrates a clear link between the quality of services provided to young people and the outcomes they achieve in their transition to adulthood. 

A Framework for Development 

The National Youth Agency Quality Mark enables organisations, however large or small, to reflect upon and review the services that they offer young people, enabling them to explore ways to develop and provide youth work to the best possible standard.   

Quality Mark is built on the National Occupational Standards for youth work. We recognise that strong relationships are the foundation for all good youth work practice and the standards within the framework provide an opportunity to celebrate the many skilled and effective youth workers who practice educational and developmental youth work, supporting young people to identify their strengths, and to use those to learn, grow and become active members of their communities. The three standards are:  

  • Young people’s personal & social development and learning 
  • Quality of youth work practice 
  • Leadership and management

Quality Mark is an organisational reflective tool built on a framework of three standards with 12 indicators to create and embed a culture of learning and growth. 

Using Quality Mark creates a dialogue for professional practice and supports organisations to embed a culture of learning and growth. It is a development path for those seeking excellence; bringing about positive change.  

There are three levels within Quality Mark which have been designed to provide a progression ladder to inspire growth and are applicable to a small, one night a week projects, through to a large multi-site youth work organisation.  

Quality Mark reinforces the theory that if we know the needs of young people, respond to those by delivering quality youth work delivered by trained people then the outcomes for young people will be strong. 

Full access to the Quality Mark framework and all supporting information is free via the NYA Network, please click below to access or sign in.


Quality Mark National Awards 

Quality Mark can also be used to gain external validation and recognition through the NYA National Quality Mark Award process.  

If you are interested in finding out more please get in touch at


🚨3 days left! 🚨

We can't wait to see how you all celebrate the amazing impact of youth work this year! Find out how to support the campaign on social media here, and don’t forget to get signed up to the daily youth work webinars!

🚨 Just Published! 🚨

Click here to read our latest Guidance for Local Authorities on Providing Youth Services!

The new updated guidance supports local authorities in their statutory duty to secure local services.


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