Providing Quality Services for Young People 

We believe in the power of Youth Work and the difference it can make to young people’s lives.  A wealth of knowledge exists which demonstrates a clear link between the quality of services provided to young people and the outcomes they achieve in their transition to adulthood. 

A Framework for Development 

The National Youth Agency Quality Mark enables organisations, however large or small, to reflect upon and review the services that they offer young people, enabling them to explore ways to develop and provide youth work to the best possible standard.   

Quality Mark is built on the National Occupational Standards for youth work. We recognise that strong relationships are the foundation for all good youth work practice and the standards within the framework provide an opportunity to celebrate the many skilled and effective youth workers who practice educational and developmental youth work, supporting young people to identify their strengths, and to use those to learn, grow and become active members of their communities. The three standards are:  

  • Young people’s personal & social development and learning 
  • Quality of youth work practice 
  • Leadership and management

Quality Mark is an organisational reflective tool built on a framework of three standards with 12 indicators to create and embed a culture of learning and growth. 

Using Quality Mark creates a dialogue for professional practice and supports organisations to embed a culture of learning and growth. It is a development path for those seeking excellence; bringing about positive change.  

There are three levels within Quality Mark which have been designed to provide a progression ladder to inspire growth and are applicable to a small, one night a week projects, through to a large multi-site youth work organisation.  

Quality Mark reinforces the theory that if we know the needs of young people, respond to those by delivering quality youth work delivered by trained people then the outcomes for young people will be strong. 

Full access to the Quality Mark framework and all supporting information is free via the NYA Network, please click below to access or sign in.


Quality Mark National Awards 

Quality Mark can also be used to gain external validation and recognition through the NYA National Quality Mark Award process.  

If you are interested in finding out more please get in touch at


We recently launched the new NYA Youth Work Curriculum to enable a greater understanding of youth work practice, provide an educational framework and act as a reference tool

Take a look👇👇


A great opportunity for young people (14+) to express their opinions and influence decision-making

The results from this survey will be shared with DCMS as they work on a possible new programme for the youth sector

Please share with your networks and youth groups!

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